Salesforce has been ruling the CRM market for several years and has created its niche in the industry. It has helped organizations operating in multiple industries record, store, and assess their customer databases. Over time, more and more companies are switching to the cloud-based platform using suitable Salesforce data migration tools. The key reasons behind making a switch to Salesforce include greater flexibility, better scalability, and higher efficiency of work.
However, along with enjoying the benefits offered by the CRM platform, it is important to hire the right people to help you work on the same. Without the help of skilled Salesforce professionals, you will never be able to optimize the CRM platform and attain your business objectives. Irrespective of the edition you subscribe to and the tools you implement, you need professional help to perform your business processes well through Salesforce.
This is why you need skilled, dedicated, and reliable Salesforce service providers.
Who Are Salesforce Service Providers?
Simply put, Salesforce service providers are professionals that possess in-depth knowledge and distinctive expertise regarding the CRM platform and its various offerings. Right from ideation to implementation and upgrades, Salesforce service providers help you make the most of the CRM platform and get the best results.
Salesforce service providers include individual Salesforce experts as well as dedicated companies providing Salesforce-related services to its clients. Right from Salesforce developers and Salesforce consultants to companies designing tools for improved functionality of the CRM platform, each of these entities can be referred to as Salesforce service providers.
Things To Consider Before Hiring Salesforce Service Providers
Salesforce professionals play a major role in the growth and development of your organization and hiring them should never be taken lightly. It is always important for recruiters to be equipped with the right resources to bring a suitable Salesforce service provider on board.
Here are some of the most important things you should consider before hiring Salesforce service providers:
Have Well-defined Objectives
The consideration to be made before hiring a Salesforce service provider is having well-defined objectives for your project. Every Salesforce professional has their own sets of expertise that help them perform their activities. The business objectives you need to achieve would help you choose the right Salesforce service providers.
If you are new to Salesforce and want to set it up, you need a Salesforce developer and/or a Salesforce implementation partner. If you are willing to manage your daily, weekly, monthly, and annual business processes on Salesforce, you need a Salesforce administrator. If you are willing to move your data from a legacy platform to Salesforce, you need a Salesforce data migration expert. Being clear about your objectives provides you with a specific direction in which you and your team should go to obtain the right results.
Chart Out A Budget
If you are not conscious about managing your expenses, Salesforce can become a really expensive CRM platform to manage. Before hiring a Salesforce service provider, make sure you chart out an extensive budget for your project. See if you would be able to allocate the required resources effectively to attain your business objectives. This would help you choose the channels to be chosen for hiring your Salesforce professionals.
However, while availing yourself of cost-effective services is always advisable, never compromise the quality of services for a lower cost. Getting higher ROI by spending more is certainly better than spending less and running into losses.
Decide Your Approach To Hiring
Charing out your budget would guide you towards the possible approaches to hiring a Salesforce service provider. Broadly, there are two routes that you can take for getting Salesforce professionals on board – hiring in-house employees and hiring Salesforce contractors.
If you are willing to be associated with a Salesforce professional for a longer period of time and are ready to pay a fixed salary to them, you can go with hiring in-house professionals. On the other hand, if you need on-demand services from Salesforce experts around the world, you can look for Salesforce contractors who are in sync with your specific needs and preferences.
Have A Robust Hiring Procedure In Place
Organizations often avoid creating an action plan when it comes to making hires. This often results in a casual approach to getting Salesforce experts on board. Before you go ahead with hiring Salesforce service providers, have a well-defined procedure to be followed by the recruiters.
Decide the sources to be used for finding the right candidates, the hiring methodologies to be used, the interview rounds to be conducted, the questions to be asked, and much more. Having a robust action plan helps you organize the hiring procedure and make it more effective.
Important Mistakes To Avoid While Hiring Salesforce Service Providers
Here are some common mistakes committed by organizations while hiring Salesforce service providers:
Being Unaware Of What You Need
Businesses often assume that the Salesforce professionals would know everything to be done and magically understand the scope of the concerned project. That is certainly never the case. Never make the mistake of not being fully aware of what you need and the services you are willing to avail yourself of. Being thorough with your requirements allows you to convey the same to your service providers effectively.
Not Looking Into The Candidate’s Work Experience
Especially in the case of urgencies, businesses skip the highly important activity of looking into a candidate’s work experience before hiring them. It is never advisable to rely on face value while hiring Salesforce service providers. Along with assessing their resumes, make sure you are well-versed with the work experience of the candidates you shortlist for getting hired. This would help you assess their track records, key strengths, and weaknesses regarding the skills they possess.
Talking More About Your Company Than The Job
In an attempt to impress the potential candidates and their competitors in the industry, businesses often end up talking about their companies more than the job itself while making job offers. This is likely to backfire as the candidates may not get persuaded by this approach. While aspiring and existing Salesforce professionals would be willing to know about your company before sending their resumes, they would be more interested in the job(s) they are applying for. Always make sure that create job posts and offers to keep in mind the perspective of the candidates.
Lacking Knowledge About The Market
The CRM market is fairly vast and dynamic. A plethora of Salesforce service providers is providing a plethora of services to a plethora of clients! It will always be difficult to make the right hiring decisions if you are not aware of the market you are operating in. Before you start with the hiring process, make sure you are well-versed with the ongoing trends, prices, and services in the market.
Such knowledge always comes in handy while allocating the budget for hiring the right Salesforce service provider. For example, if you are willing to migrate data from an alternative CRM platform to Salesforce, you have several alternatives to do so. If you already have service providers in the market offering Salesforce data migration tools, getting a Salesforce developer on board would not be the wisest decision.
Not Asking The Right Interview Questions
Interviews play an important role in screening your candidates before hiring the required Salesforce service providers. They help you assess the candidates’ skills and knowledge regarding the job they have applied for. If you fail to ask the right questions while interviewing your candidates, it may lead to the recruiters making the wrong hiring decisions.
Here are some of the most basic yet important questions to ask your candidates, irrespective of the positions they have applied for:
- How many years of experience do you possess in the industry we operate in?
- Which methodologies would you use while working on the project(s)?
- Tell us about some of your previous projects that failed. How did you rectify the errors?
- What would you do to keep yourself and your team in sync with the latest trends and technologies?
- How much do you charge for your services?
- When can you start providing your services? Are you looking to be trained after coming on board?
You can always add, remove, or edit these questions based on the service providers you are looking for.
Not Giving Importance To Soft Skills
While technical skills will always be of the utmost importance while hiring Salesforce service providers, one should never underestimate the importance of soft skills. As you interview your candidates, make sure you focus on their communication skills, leadership skills, and genuine passion for their job. Most Salesforce professionals are required to communicate with the management and their team members on a regular basis. Having exemplary soft skills would help them get their messages and intentions across in the best way possible.
The Final Word
If you have just ventured into the world of Salesforce (or CRM in general), these aspects would help you find the most suitable Salesforce service providers for your organization and leverage the functionality of the CRM platform.